Kimberly. I'll tell you about Kimberly.
I used to work at a doggy day camp place as a supervisor. Kimberly was a customer who was relatively new to us but within a month every employee knew her name and every employee hated her. She would come in to our lobby in the mornings (starting on monday) with her small dog and an armful of his belongings. Huge oversized sunglasses, 6inch pumps, and generally on her cell phone. It was a good day if she looked directly at you. I never figured out what she did for a living but I knew she was young (she'll have her 2nd 29th birthday during this story) and was important to financial decisions at her company. Bob Ross couldn't paint happy on her bitch face. Most important: she was a raging alcoholic.
Her dog came in for camp monday through friday, and sometimes on the weekends. She would drop him off in the mornings, and then pick him up anywhere between 3pm to 9pm at night. Between 3pm-6pm she was in corporate bitch mode. Easy enough, just get her out the door as soon as possible. Anywhere between 7pm-9pm and she was drunk enough to be happy but chatty. Chatty with Kimberly was bad. Chatty would start off happy and then move to "Why does my dog's chew toy smell like a foot? Can you explain that to me?" in a blink of an eye. 6pm -7pm and she had to leave happy hour just earlier enough to take out her life's troubles on you.
I almost always got her at the 6-7pm Kimberly. One time her dog got giardia (most likely from the dog park she frequented as we sanitized the day camps several times a day) and she came in the bill and barked "so what are you going to do to compensate this" before we could even get out a hello. Our manager spent 5 minutes listening to her before giving her 500$ in free day camps (day camps were 20$). By this point I'd started drinking a beer or two on my lunch break if she hadn't shown up yet, just so I could get through a transaction with her.
On her 29th birthday she dropped her dog off to stay the weekend. She came in at 845pm that night with a friend trailing behind her trying to coax her back out the doors and she was absolutely sobbing. "I can't leave my baby. I've never left him! I just love him so so much!" She was wearing a party dress and a tiara and had a drink spilled all over her. I started checking her dog out and getting his stuff together when I noticed her drunkenly twirling in our mirror before she yells "WHAT THE FUCK IS THIS SHIT ON MY DRESS?".
That was Kimberly. We tolerated her.
One day though. One day....her dog had been playing with a puppy who had kept biting his belly. We noticed about mid day he had some red scratches from the puppy (no broken skin or blood though) and we went into full blown panic. We ran the dog to the vet, made sure there was nothing wrong with him, and spoke with our general manager before getting ready to call her. I got the short straw and had to phone her.
"Hey Kimberly, it's x at x. We just want to give you a heads up that little Buddy got a few scratches on his tummy playing with another dog. We've separated them and taken him to the vet just to be safe and the vet said he's totally okay."
"Okay; thank you so much for letting me know. You guys take such good care of him."
And the she hung up. I looked at my coworker who just looked at me and said "I....I don't want to be here when she picks him up.....She was too calm."
So once again I got the short straw.
Kimberly comes to pick him up and she starts. "HOW DO YOU THINK THIS IS ACCEPTABLE? DO YOU THINK THIS IS OKAY? DID YOU LOOK AT THIS? WHAT IS WRONG WITH YOU?" Meanwhile she hadn't even looked at her dog.
"He is completely fine. He has 4 scratches that haven't even broken the skin. The vet looked at him and said he wouldn't even put ointment on him. So I'm not sure what you're talking about."
"NOT SURE WHAT I'ME TALKING ABOUT? NOT SURE WHAT I'M TALKING ABOUT? YOU CLEARLY DIDN'T EVEN SEE HIM. DO YOU THINK THIS IS OKAY."
She's had about 4 drinks. I continue helping other customers who just stare, and a manager from another department popped in to deal with her.
"SHE THINKS THIS IS OKAY!" And my other manager begins trembling (she wasn't much for management to begin with).
"I am so sorry. I totally understand..." She's reciting the fucking handbook.
Something in me finally snapped. I was 23 and had been working here since I was 16. All of the most humiliating moments of my adult life were attributed to the customers here and how they talked to me. And she was just so drunk. I started laughing.
"OH SO YOU THINK THIS IS FUNNY?"
"It is. You're being completely ridiculous. The dog is fine. You are fine. There's no problem here."
"Are you arguing with me? YOU'RE ARGUING WITH ME."
My manager looks over and looks back at her, "Okay let's just you and I talk!"
"Yes, I am arguing with you. I don't get paid enough for this shit and to be treated like shit from you. You're drunk and this is stupid. Please leave." (I really didn't have any good one-liners here...)
"This is unbelievable. I will talk with (general manager) about you tomorrow!"
And then she stormed out. And then one of our regular customers (who had witnessed part of this) stormed and looked at us and said, "JUST SO YOU KNOW THAT WOMAN IS A BITCH AND YOU GUYS DON'T DESERVE THAT AND WE WILL CONTINUE BRINGING OUR DOGS HERE." And stormed out.
She apologized through her hangover the next morning.
A few months after I quit she had another incident where she threatened police. She was told she could no longer bring her dog in.
TL;DR: Kimberly is a moody bitch.