these complaints are likely AI generated, geofencing on your phone and house, etc. address used to compare locations and generate fake complaints, that no "customer" most likely ever sent.

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If you want to see what I am talking about, can deliver for Amazon Flex and see how they will only let you mark a package drop off as "completed" in the app, when you/your phone, are so many feet away from residence, even if you drop off a package and go to swipe completed at some point while walking away etc. It won't let you mark as completed unless you walk back to the geo-fenced(GPS) location associated with the address. Then when you are within x number of feet from center of GPS geofence, then you can mark delivery complete.

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Don't worry about these types of complaints they are unavoidable, and I'm sure that Uber knows, or at least quite a few people at Uber likely know that it is their software which likely produces these complaints, not "customers".