Properly used condoms can fail, but it's very rare. I've experienced it myself. It was a cheap very generic looking Lifestyle brand condom, never saw one like it in a store. I've never, not once, had a failure with normal shit I've bought at the store. Of course each brand has a wide array of models, so some may be shittier than others. I'm not implying all Lifestyle condoms suck, just that particular type was something I've never seen before. Maybe something she got on amazon, possibly meant for a non-US market. Either way it was clearly a piece of shit and thankfully nothing bad came of this.
That being said, the vast majority of condom failures which lower the advertised failure rates by manufacturers themselves, are human error related. For example:
Once you weed all those errors out, the actual failures are really low. People always ask how much risk there is when using the pill, condoms, etc.. The answer is if you're not fucking it up and not buying suspicious condoms/pills from fuck knows where, it's more likely you'll get hit by a truck crossing the street tomorrow. Especially with the pill, really you'd have a better chance of winning the lottery jackpot if you're not fucking up and missing doses.