Airbnb support is not responding to my refund request (host never showed up)

Sorry for my misinformation, but I meant this is how Airbnb seems to view it.

In my experience, Airbnb handling chargebacks is a matter of advising the user that they can’t help them with a refund anymore because they’ve filed for a chargeback. I’d guess it’s because Airbnb is providing their services, it’s the host that is not, so filing a chargeback for what you paid (which includes the service fees to Airbnb themselves, and they’ve provided their service) is not entirely correct, right?

I could be wrong, this is just how I’ve understood it in my experience with Airbnb. Then what happens if the chargeback doesn’t work out in your favour?

Policy:

In addition to any amount due as outlined above, if there are delinquent amounts or chargebacks associated with your Payment Method, you may be charged fees that are incidental to our collection of these delinquent amounts and chargebacks. Such fees or charges may include collection fees, convenience fees or other third-party charges.

/r/AirBnB Thread Parent