Here's the full chat log. No, I never received an email quote:
Time Details 11/23/2015 11:32:30AM Session Started with Agent (TIP_Carpio Km) 11/23/2015 11:32:31AM Jonathan Krause: "2_227" 11/23/2015 11:32:38AM Agent (TIP_Carpio Km): "Welcome to Dell US Chat! My name is Kat and I will be your Home System Sales Chat Expert. I can be reached at [email protected]. How may I help you with your purchase today?" 11/23/2015 11:33:16AM Jonathan Krause: "Hi there! Well, I am interested in purchasing a new Alienware laptop from you..." 11/23/2015 11:33:46AM Jonathan Krause: "First thing's first, however...do you think it would be prudent to wait until Black Friday, or am I likely to get the same price today as I would in a few days?" 11/23/2015 11:37:14AM Agent (TIP_Carpio Km): "glad you chatted in jonathan, we can check for the offered deal for the system tnat you want" 11/23/2015 11:37:32AM Jonathan Krause: "ok" 11/23/2015 11:37:45AM Jonathan Krause: "I would like an AW 17 R3" 11/23/2015 11:38:19AM Jonathan Krause: "i7-6820HK, FHD, 980M, 16 GB RAM, 1 TB hdd" 11/23/2015 11:38:30AM Jonathan Krause: "(if possible, of course)" 11/23/2015 11:38:44AM Agent (TIP_Carpio Km): "let me check that here" 11/23/2015 11:38:52AM Agent (TIP_Carpio Km): "Please give me two minutes to check on that for you." 11/23/2015 11:39:41AM Jonathan Krause: "Of course! Please do take your time." 11/23/2015 11:40:25AM Agent (TIP_Carpio Km): "thanks" 11/23/2015 11:44:38AM Agent (TIP_Carpio Km): "Can you give me a ballpark figure of how much are you planning to spend for your new system?" 11/23/2015 11:45:22AM Jonathan Krause: "I was hoping to spend $1,700" 11/23/2015 11:45:57AM Agent (TIP_Carpio Km): "Allow me to create a short Dell customer profile for you so that I can save all the items we will be discussing today under your name and send you a quote with the details of the system via email. I'll be needing your name, billing-shipping address and ph" one number please. 11/23/2015 11:46:20AM Jonathan Krause: "that would be great" 11/23/2015 11:46:36AM Jonathan Krause: "Dr Jonathan Krause" 11/23/2015 11:46:54AM Jonathan Krause: "Shipping: 405 N. Indian Hill Blvd, Claremont, CA, 91711" 11/23/2015 11:47:17AM Jonathan Krause: "Billing: 19 Riverview Maltings, Grantham, Lincolnshire, Great Britain, NG31 9BF" 11/23/2015 11:47:29AM Jonathan Krause: "(if you must use a US billing address I can do that instead)" 11/23/2015 11:47:46AM Jonathan Krause: "email: [email protected]" 11/23/2015 11:48:29AM Agent (TIP_Carpio Km): "perfect! a US billing is all i need :)" 11/23/2015 11:48:49AM Jonathan Krause: "US Billing will be the same as shipping, then" 11/23/2015 11:49:28AM Agent (TIP_Carpio Km): "okay" 11/23/2015 11:50:33AM Jonathan Krause: "sry, the Billing address is 1021 Belleville Ct, Claremont, CA 91711 (my apologies)" 11/23/2015 11:54:14AM Agent (TIP_Carpio Km): "how about the phone number Jonathan ?" 11/23/2015 11:54:42AM Jonathan Krause: "ah, right sorry....I'm overseas at the moment, so I don't have a US phone number" 11/23/2015 11:55:26AM Jonathan Krause: "My current number is +44 (0)79306 17006" 11/23/2015 11:55:49AM Jonathan Krause: "For a US number you can try (909) 645-8980" 11/23/2015 11:56:11AM Agent (TIP_Carpio Km): "okay thank you :)" 11/23/2015 12:01:28PM Agent (TIP_Carpio Km): "working on the system here" 11/23/2015 12:02:40PM Jonathan Krause: "Right on. :)" 11/23/2015 12:03:11PM Agent (TIP_Carpio Km): "i was able to get the closest specs for the alienware 17 that you like}
it has Intel® Core™ i7-6820HK (Quad-Core, 8MB Cache, Dynamically Overclocked up to 4.1GHz) 8GB Dual Channel DDR4 at 2133MHz (4GBx2) 256GB PCIe SSD (Boot) + 1TB 7200RPM SATA 6Gb/s (S" torage) NVIDIA® GeForce® GTX 980M with 4GB GDDR5 11/23/2015 12:04:04PM Jonathan Krause: "Alright. Rough price?" 11/23/2015 12:05:15PM Agent (TIP_Carpio Km): "the price is $2,309.99" 11/23/2015 12:05:38PM Jonathan Krause: "Can we remove the ssd? Just go with the hdd?" 11/23/2015 12:05:46PM Agent (TIP_Carpio Km): "but lets check for the accurate price" 11/23/2015 12:06:58PM Jonathan Krause: "ok" 11/23/2015 12:07:21PM Agent (TIP_Carpio Km): "hold on" 11/23/2015 12:13:20PM Agent (TIP_Carpio Km): "still checking" 11/23/2015 12:14:04PM Jonathan Krause: "Take your time! No rush. :)" 11/23/2015 12:14:39PM Agent (TIP_Carpio Km): "thank you" 11/23/2015 12:18:03PM Agent (TIP_Carpio Km): "this the price with the HDD hard drive" 11/23/2015 12:18:08PM Agent (TIP_Carpio Km): "Subtotal # $1,499.99 Taxtotal # $114.28 Shippingcharges # $0.00 TotalPrice # $1,614.27" 11/23/2015 12:19:15PM Agent (TIP_Carpio Km): "will that work for you?" 11/23/2015 12:19:25PM Jonathan Krause: "Great! Is that with the same specs (minus the ssd), so the same cpu, gpu and ram?" 11/23/2015 12:19:35PM Agent (TIP_Carpio Km): "yep :)" 11/23/2015 12:20:01PM Jonathan Krause: "Wow Kat! Um...did you know you were a rock star?" 11/23/2015 12:20:12PM Jonathan Krause: "Because, you know...you are" 11/23/2015 12:20:57PM Jonathan Krause: "Honestly, that sounds great...I'll take it!" 11/23/2015 12:20:59PM Agent (TIP_Carpio Km): "lol :)" 11/23/2015 12:21:11PM Agent (TIP_Carpio Km): "perfect! hopw would you like to pay for the system?" 11/23/2015 12:22:08PM Jonathan Krause: "Well, if I finance it through Dell advantage can I still get 10% back in rewards" 11/23/2015 12:22:27PM Agent (TIP_Carpio Km): "yes that is correct" 11/23/2015 12:23:02PM Jonathan Krause: "let's do it :)" 11/23/2015 12:23:58PM Agent (TIP_Carpio Km): "great! may i ask for the best phone number for us to call you for the finacing?" 11/23/2015 12:24:10PM Agent (TIP_Carpio Km): "can we call the US number?" 11/23/2015 12:24:30PM Jonathan Krause: "Ah, if you call the US number my mother will answer...I won't be in the US until early December, sadly" 11/23/2015 12:25:37PM Jonathan Krause: "Is there another way we can work this out?" 11/23/2015 12:26:31PM Agent (TIP_Carpio Km): "through the card we can still get a 5% rebate and a 2nd business day delivery for free" 11/23/2015 12:27:34PM Jonathan Krause: "I see" 11/23/2015 12:28:30PM Agent (TIP_Carpio Km): "but the price here is almost half the price of the original system.." 11/23/2015 12:28:43PM Jonathan Krause: "very true! I'm not complaining. :)" 11/23/2015 12:28:53PM Agent (TIP_Carpio Km): ":)" 11/23/2015 12:28:58PM Jonathan Krause: "OK, we'll just go with the normal 5% rebate" 11/23/2015 12:29:10PM Agent (TIP_Carpio Km): "Perfect!" 11/23/2015 12:29:22PM Agent (TIP_Carpio Km): "Let me run our payment security tool so you can enter your credit card information." 11/23/2015 12:29:32PM Jonathan Krause: "Sounds great" 11/23/2015 12:29:59PM Agent (TIP_Carpio Km): "ready?" 11/23/2015 12:30:36PM Jonathan Krause: "yep" 11/23/2015 12:30:58PM Question: "Would you like to pay with a credit card?" 11/23/2015 12:30:58PM URL Shown: "" 11/23/2015 12:31:07PM Jonathan Krause: "Yes" 11/23/2015 12:31:07PM Question: "Please enter your credit card number (####-####-####-####)" 11/23/2015 12:31:07PM URL Shown: "" 11/23/2015 12:31:17PM Jonathan Krause: "*Masked Data" 11/23/2015 12:31:17PM Jonathan Krause: "MaskedData_T_20" 11/23/2015 12:31:17PM Question: "Please enter your credit card expiration date (MM/YYYY)" 11/23/2015 12:31:17PM URL Shown: "" 11/23/2015 12:31:27PM Jonathan Krause: "Masked Data" 11/23/2015 12:31:27PM Jonathan Krause: "MaskedData_T_7" 11/23/2015 12:31:27PM Question: "Please enter your credit card CVV code (###)" 11/23/2015 12:31:27PM URL Shown: "" 11/23/2015 12:31:34PM Jonathan Krause: "Masked Data*" 11/23/2015 12:31:34PM Jonathan Krause: "MaskedData_P_4" 11/23/2015 12:33:42PM Jonathan Krause: "All good?" 11/23/2015 12:33:56PM Agent (TIP_Carpio Km): "Thank you for the information. Please give me a minute or two to generate your order number and estimated delivery date." 11/23/2015 12:34:38PM Jonathan Krause: "Right on." 11/23/2015 12:36:56PM Agent (TIP_Carpio Km): "are we going to use your name in the shipping details?" 11/23/2015 12:37:12PM Jonathan Krause: "yes please" 11/23/2015 12:37:54PM Agent (TIP_Carpio Km): "okay" 11/23/2015 12:40:21PM Agent (TIP_Carpio Km): "Here's your order number (920707367) with the estimated ship date of on or before (Dec 03, 2015) and an estimated delivery date of on or before (Dec 07, 2015). I have sent a copy of the order confirmation to your email address ([email protected]) for" reference. Your order is subject to DELL's Terms and Conditions of Sale as discussed in www.dell.com. 11/23/2015 12:40:54PM Jonathan Krause: "that is great, Kat. Thank you!" 11/23/2015 12:41:06PM Agent (TIP_Carpio Km): "you are most welcpme :)" 11/23/2015 12:41:09PM Agent (TIP_Carpio Km): "It is important for me to make sure that I am able to cover everything, is there anything else that I can assist you with today?" 11/23/2015 12:41:30PM Jonathan Krause: "No at all, we're good!" 11/23/2015 12:41:45PM Agent (TIP_Carpio Km): "Thank you for chatting with me today! If you have a moment, please answer the short survey that will pop up when this chat session ends. My manager receives all the feedback and we would both appreciate your input! Please click on EXIT to end the chat." 11/23/2015 12:42:01PM Jonathan Krause: "Absolutely. I'd be happy to." 11/23/2015 12:42:11PM Jonathan Krause: "I hope you have a great day and very happy holidays. :)" 11/23/2015 12:42:34PM Agent (TIP_Carpio Km): "happy thanksgiving jonathan :)" 11/23/2015 12:42:49PM Agent (TIP_Carpio Km): "have a great day!" 11/23/2015 12:43:13PM Jonathan Krause: "thanks! You too!" 11/23/2015 12:44:00PM Session Ended