Agent Melinda: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please. You: :| Agent Melinda: While I look over your ticket information, may I have your first name please? You: Tony. :T Agent Melinda: Hello Tony. I understand your frustration regarding your issue. I'll see if there is any way I can further help. May I have the PSN code please? You: GBTA 7GNR FQAJ Agent Melinda: Where did you purchase the game from again? You: I bought a new copy on Saturday. You: >:( Agent Melinda: I understand. One moment as I check to see if there is any way we can help you out. You: I told you this problem occurred several weeks ago with other customers and i have a new copy, but you didn't help me and booted me from customer service. You: Sony validated the code and yet it is still broken. Agent Melinda: Normally, we don't assist with this issues because you have purchased it from a 3rd party retailer. But I will see if there any suggestions we have. Agent Melinda: One moment please. You: Don't give me run arounds. Agent Melinda: Again this is not a SQUARE ENIX issue. But I will be glad to look into it. One moment. You: :| You: this problem has happened with many other customers, digital store and physical store copy, and you told me to get an exchange copy, knowing full well about other customer complaining about this before. Agent Melinda: Did you participate in the Free Trial on your PS3? Agent Melinda: 14 Day Free Trial, that is. You: I didn't play the free trial, i bought the game on the release date. You: I upgraded to the PS4 from the free voucher service that ended on April !st. You: It canceled my old PS3 registered copy. I had to buy a new one. Agent Melinda: Did you contact Best Buy? You: What would that do, when future customers that bought a new copy were denied from the service? You: This problem has been around for a week or longer, and your customer service has nothing to help us. Agent Melinda: At this time, we are unable to assist. It sounds like there is an issue with SONY's code redemption system. The game with a valid code. Therefore, this is not at SQUARE ENIX's fault. Agent Melinda: The game came with a valid code.* You: It came with a vaild code that both your companies are able to print. for the pSN. Agent Melinda: You can either contact SONY and explain to them your issue on to why a valid code is not being accepted. Or contact Best Buy in regards to a refund. You: How is it not your companies fault when both of your companies screwed up? Agent Melinda: I apologize sir, you will need to contact SONY in regards to that. We are not associated with this issue. You: I already contacted them and your company has been know for playing the blame game. You: first, it is internet connection issue, blame the ISP instewad of getting SE IT to fix their shit. Agent Melinda: We apologize we could not provide assistance for your issue. Again, the game came with a valid code that SONY has confirmed. It appears to be an issue with the PSN code redemption system. Please contact SONY for further assistance. Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online! Agent Melinda has disconnected.