I have no idea how most of this conversation happened in the first place. If you aren't authorized, they aren't supposed to talk about any information on the account or make any changes, even free ones, so even if your plan had qualified, there'd be nothing they could do for you anyway.

I had the authorized user present and the sole conversation of the topic was concerning the Netflix, and nothing else. Aside from that, no other changes on the account.

It seems silly to claim you never asked anyone to do anything to your account when you apparently were demanding Netflix be added enough to escalate.

Aside from activating Netflix, nothing else was requested.

As far as the Messaging goes, I'm hard leaning Hanlon's Razor and assuming some kind of mistake was made. There's negative motivation for the sup to do that. Even beyond the obvious potential risk to their job, it's obviously going to generate a callback which hurts their numbers.

I agree that it seems unreasonable for someone to retaliate in such a way. But when the associate informed me of the manual change by a supervisor, I was suspicious.