Insurance company and not receiving my excess back on a non fault incident.

Claim number:

300-11-424626

Incident date:

14th March 2022

Dear Miss Fletcher,

We've closed your claim

We've now received the payment for the damages you sustained in the incident that happened on 14th March 2022, as you weren't at fault. Because of this we've closed your claim.

What does this mean?

We've settled this as a non-fault incident, but we'll keep this information on file. You can contact us about the claim at any time, quoting the claim number above.

What about your no claims discount?

Don't worry, your no claims discount hasn't been affected by this incident.

Please note that we consider all claims when quoting your renewal price, whether or not your no claims discount has been affected.

We're here to help

If you have any questions about this or anything else to do with your policy, please contact our claims team on 0333 321 9800.

Yours sincerely,

Motor Claims Team, Hastings Direct

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