In your original post, you didn't write "OneVanilla" until more than halfway down.
Not counting your edits, you post was 604 words.
Your post had a lot of details which were irrelevant and they were the first things to be read. It was a ton of detail which had no relevance to the actual problem.
Are you reading in mobile?
No. I am using a large HD monitor (in fact, two). I am commenting on the readability of your writing, not just its length. Your problem is incredibly short and simple, but you hide that in extra words and details.
When reporting on a situation, use the inverted pyramid). It helps get the point across the quickest.