General Info Chat start time Jan 12, 2015 2:50:26 PM EST Chat end time Jan 12, 2015 5:07:21 PM EST Duration (actual chatting time) 02:16:54 Operator Sounak d Chat Transcript info: Your approximate wait time is 11 minute. info: Your approximate wait time is 11 minute. info: Your approximate wait time is 11 minute. info: Your approximate wait time is 12 minute. info: Your approximate wait time is 12 minute. info: Your approximate wait time is 10 minute. info: Your approximate wait time is 12 minute. info: Your approximate wait time is 11 minute. info: Your approximate wait time is 8 minute. info: You are now ready to chat with Sounak d. Sounak d: Thanks for contacting EA Customer Experience, my name is Sounak. How may I assist you today? you: hello Sounak d: Hello you: i have a problem with my origin account Sounak d: Okay you: i have had a global ban on punkbuster you: i contacted punkbuster you: they said they dont have any evidence of me cheating you: but they wont lift the ban because they think the hacker has my serial number you: banned from punkbuster and therefor being banned from the game i love to play. Battlefield 3 punkbuster banned me because someone cheated with my account. Before i was banned i notice origin kicked me offline alot. I tried to play bf3 but got kicked because origin went offline. so i searched for answers. nothing came up. so i reinstalled punkbuster and repaired bf3 in origin because in the past i also had problems with the game. i also edited my origin account so my ip adres would only be allowed to use my account. nothing helped. couple days forward i tried to play bf3 again and when opening the browser i saw that i was ingame. said wtf! and i also had alot of servers in my history that i never played because i only played one particular server. so i went ahead and changed my pw. and i reported it to EA online about someone using my account. few days later i get a punkbuster global ban. Opened a ticket with punkbuster and they say in the short words "we cant prove you cheated but fuck you anyway" i am fucking pissed. they just fucked my out of 100 euro i payed for a game that because of the ban i cant even play. this is just retarded. Sounak d: So did you raise a ticket . you: yes you: did quick copy past of a thing i typed out before Sounak d: Because until you are not coming out of the punk buster issue Ea does not have authority to lift that issue. Sounak d: However do not worry . Sounak d: Let me check what best I can do for you. you: is the punkbuster banlinked to my account? Sounak d: You are playing Battlefield 3. Am I right? you: yep you: with all the dlc Sounak d: May I have 3 to 4 minutes of time to check the issue ? you: ok Sounak d: Thank you for being on hold. Sounak d: PunkBuster is not an EA-made program. It is developed by Even Balance and used in many online games. Sounak d: You must appeal any PunkBuster Ban with Even Balance by opening a ticket. EA Advisors cannot overturn PunkBuster Bans. you: i tried already you: twice, i can send you the screenshot Sounak d: Okay. Sounak d: I wish to check it. Thank you. you: http://imgur.com/av6E3xj Sounak d: I am not able to open the link . Sounak d: It is not opening. you: copy paste? you: in the browser you: http://i.imgur.com/l8kZJaz.jpg you: [url=http://imgur.com/l8kZJaz][img]http://i.imgur.com/l8kZJaz.jpg[/img][/url] you: dunno how to make it a direct link Sounak d: unfortunately this link does not open here. So I am not able to check. you: just copy paste the link in a browser Sounak d: Okay let me try. you: k Sounak d: I am afraid to say you that still the link not working. you: can i mail it? Sounak d: You can attach . Sounak d: I am giving you the link. you: how? Sounak d: http://help.ea.com/en/article/how-to-attach-a-file-to-your-ea-help-ticket/ you: done Sounak d: Let me check. Sounak d: Thank you for your patience. you: still here Sounak d: I have checked the file . you: yes Sounak d: I am really sorry in this case you need to wait until punkbuster contact you with a positive reply. you: well they arent going to do this. this was a screenshot from the second time i posted a ticket you: its stupid that EA is working with PK/evenbalance and banning people that havnt got anything to do with cheating you: i even contacted EA support stating that i have a hacker using my account a couple days before the ban you: i paid 100 euro for the game with dlc and am getting fucked by a company EA uses but has no relations and influence in when used in THEIR game you: ive been on here for over an hour. you: just give me a solution you: new cd key or something. i bought the game already info: Your chat transcript will be sent to [email protected] at the end of your chat session. Sounak d: Being an adviser I can not lift the ban until evan balance do it. you: new cd key? you: patch me through to somebody who can do something about it Sounak d: I am afraid to say that this not in the control of ea.If it was possible then I would have been happy to assist you. you: serious? you: i have the cdkey and the case of the game right here in front of me you: i want a soultion you: this is not a solution for a client who purchased your game Sounak d: May I have the key? you: *---* Sounak d: I need few times . Sounak d: Please wait. Sounak d: I am little confused. May I know what do you want apart the punkbuster issue? you: i want access to bf3 you: getting banned for something i didnt do is stupid enough you: just wanna play bf3 + the dlc's i paid for Sounak d: Before I can move ahead I need to verify the account . May I verify your account ? you: what my best solution is to remove the ban soi can keep my stats you: yes Sounak d: hoe heet mijn hond you: **** you: or *****, cant keep the two appart Sounak d: I am sending you the email verification code . Can you verify that ? you: yep you: 314910 Sounak d: Thank you. Sounak d: May I know the error code when you are trying to play the game ? you: ERROR Game disconnected: you were kicked by PunkBuster. Stated reason: PunkBuster permanent ban issued on this Game Server for player 'MyCyro' ... GLOBAL PunkBuster GUID BAN f6b4c9b2 you: helloo Sounak d: I am really sory for the delay . Sounak d: System got stopped working. Sounak d: I apologize to you for that . Sounak d: Actually I have contacted with the support team . I am very sorry to say that you need to wait until the ban is lifted from your account. you: punkbuster isnt gonna lift it appartently you: so my entire account worth of 250 dollars is dead in the water you: just give me another premium cdkey, ill make a new account antd get this over you: its been one hourd 40 minutes you: i got other things to do Sounak d: Even I provide you the key still you will not be able to play until punkbuster lifts ban. you: if i make a new account? Sounak d: I understand sir you are very upset as you are not able to play . Sounak d: Until they lift the ban you can not be able to play. info: Your chat transcript will be sent to [email protected] at the end of your chat session. you: this is bullshit you: i am staying on there until i have a solution you: you can check the ip adress which accessed the account you: check them you: or give me a contact number of evenbalance Sounak d: You need to mail . Sounak d: Use the link Sounak d: http://evenbalance.com/troubleticket/new_ticket.php you: that doesnt work you: i did it 2 times you: 3rd ticket is in the waiting row info: Your chat transcript will be sent to [email protected] at the end of your chat session. you: 2 got rejected Sounak d: But you will not be able to contact through any number.Please send them email. you: solution is easy you: you give me a new serial you: i open a new account you: add serial and i am on my way, not a merry way because i am way pass pissed off Sounak d: I apologize to you until punkbuster lifts the ban you can not be able to play the game. you: seriously you: faggots info: Your chat transcript will be sent to [email protected] at the end of your chat session. you: patch me through to a manager Sounak d: Please be professional in choosing your words otherwise I have to disconnect the chat. you: if i fucked you out of 250 euros in the middle of the street you'd punch me in the face you: is there nothing you can do? you: all that i ask. you: 2 hours and 10 minutes and still going. you: if you were a little professional you hace this solved i you: n 10 minutes if you paid attention Sounak d: With my humble request to you I want to inform you contact in punkbuster website . info: Your chat transcript will be sent to [email protected] at the end of your chat session.