I disagree, everyone just seems to willing to forgive a succession of "mistakes". After a certain point of multiple failures, you have to wonder how many of these stories go untold. This is an example of an intrinsic corporate-wide attitude of finger pointing and no accountability. I also disagree that he never clearly stated that I could get a replacement in-store. That is exactly what he said.

So many of you are chiming in from T-Mobiles perspective, or Customer Service facing roles in general and I can certainly appreciate that viewpoint.

But I think you've all lost what it feels like being a customer; being on the receiving end of having nothing explained to you, promises broken, and then just being told to suck it up. Just because someone made a mistake does not mean it should count for nothing.

When I make a mistake at my job, I am responsible for correcting it. I don't get to play this game of "Oh well, that's too bad; better luck next time."

You yourself state that this is a common error; why not teach the online reps to be more clear? Why not teach your in-store reps to explain the process? Hell, why not at least teach them to keep pretending like they care I am even there.

$50 credit was only given to me after I fought for it; it was never offered. The fact that they gave it to me is simply a concession because I was not being a good little sheep and going away after I was told no.

That is what this is about, the fact that you get nowhere without multiple days and avenues of complaint; and even then you don't get that much.

You all are also conveniently forgetting the fact that I did not take to the internet until after the Twitter reps as much as told me that they did nothing wrong, and that they were already going above and beyond; that's where I finally got mad. You want to forgive everyone else for being human? Give me the same respect. I am mad, and I want people to know why.

Now I have agreed in a previous comment that I do not expect anything more, $50 seems like the tip of the spear. I'm not asking for another thing from them; I am simply leaving the evidence visible for other to see. I am also saying that having to fight for it, is absurd. That's all.

Thank you for providing some insight from a store reps view though. I appriciate the feedback.