This is a lie. It is proven false.
From the shipper, stating it's false.
https://twitter.com/DHLCanadaHelp/status/1245725562523586560?s=20
Article on how it happened
English translation
"DHL did not answer any calls from its Montreal client Fan Zhou on Wednesday, and the latter said he was dissatisfied with the explanations provided to him by the company yesterday.
As proof, he brandishes a delivery slip which indicates that on March 30 the planned delivery of masks for him was "postponed to a later date upon request".
"Neither I nor my partner ever asked for it to be postponed," he said.
Monitoring coupon ( tracking ), which showed the day before that the equipment was redirected to Ohio, was then modified yesterday at noon to give a delivery in Quebec.
Yesterday, after the publication of an article in Le Journal, the Smartlux company in Montreal finally received delivery of a single box. However, the entrepreneur found only 25,000 sanitary masks ordered in China among other sanitary equipment, without the 10,000 KN95 masks he expected.
According to DHL, the package containing the masks did not leave Quebec on April 1 despite a registration to that effect on the website.
“This is an event that rarely happens. [...] Because of the speed with which we move this product, the inscription as what the product was scanned in Cincinnati for its customs status was marked after its arrival in Quebec. I can understand that a consumer is confused, "Andrew Williams, big boss of DHL Canada, told us on the phone yesterday.
Never seen anything like it
The company was placed under high public pressure early yesterday morning, Prime Minister Justin Trudeau said in his daily press briefing to be aware of the situation and to want to shed light on the incident. Americans are suspected of diverting cargoes of medical equipment for their own profit, particularly in China by overbidding or paying cash.
Fan Zhou, who frequently uses international shippers to import products from Asia, says he has never seen anything like it. He says he doubts the official version of DHL.
“DHL must explain to me and the public why the merchandise is in Cincinnati, is in Quebec, and is in Cincinnati again. [...] They say that there was an error in their computer system. This is their explanation. This is not my explanation, ”he commented.
According to him, DHL's explanation that the goods were not delivered earlier this week because the customs duties had not been paid does not hold up either. The fees were paid Wednesday by Fan Zhou. "It's a distraction," he says. As soon as we saw that we had to pay, we paid. "
Stef Saad, a partner at Fan Zhou, said that he called DHL twice on April 1 for explanations of what was going on, but failed to speak to anyone. DHL says that it did not receive these calls.
Even if Fan Zhou is delighted with the delivery of the masks, he is sorry that it is not the 10,000 KN95 masks he expected. The latter said that he was waiting for several orders for medical equipment from China, which were slow to be delivered."