It really sucks when you see that your store as a whole, is at 75% or 100%, and that doesn't matter. The one employee who gets 25% is still in trouble.

Our staff is a team. We all have our strong points and our weak points. I have a guy that can answer just about any question about any game, customers love him, but he can't sell gpgs or pros worth a shit. On the days that he works I have my gpg and pro card superstar working. It should balance, but it doesn't.

We try to keep only one person ringing sales, but eventually it gets too busy. What do we do? Make people wait longer and risk them leaving? Type in the superstars initials because they can take the hit to their col? They can both get fired for that. Or let the person with the knowledge do their job and help customers.

People come to us for our knowledgable staff. It shouldn't matter who got what as long as the store meets it goals. If this col thing continues like it is, the guy that has the knowledge people want will be gone. And then what's the point of even shopping with us?