I'm 24 so take this advice with caution.
Rule #1: operate under the assumption that no one has any idea what they are doing.
Rule #2: make a very sincere effort to meet with your techs, sales team, asset management. Build relationships, learn all of their workflow, find the strong ones, and focus on learning how current resources effect the workflow. The trick I found is play slightly dumb, people love being the expert and getting attention for it.
Rule #3: Implement this golden rule; if there is any issue no matter how small email me, tell me, explain it to me.
Rule #4: Stand up for your techs. They are commonly the IT scapegoat.
Rule #5: assume your client has put you in contact with someone who has no idea what the company needs.
Rule #6: regular meetings
I was hired at my company to assist in some major changes to operations. The people they told me are the "problem" are the ones who know what they are doing. After years of fighting bad asset managers, PM's, and the regular project planning hiccups they've given up.
Point and case. We are a third party setup service. We've been setting up the deployment of mobile device X, current method means 1 at a time. For the last few weeks I've heard we've tried everything, can't do this or that, ect. I honestly started feeling crazy since I was the only one saying yeah there might be a solution. No one could ever explain any aspect of it beyond "this is what the client wants".
Today I was finally fed up with it and spent the entire day reading documentation on everything related to mobile device X. Turns out there are MDM deployment options from Airwatch, MSP3, Exchange Server, and 3 other third party developers. Some of these would take 20 minutes and others cost a little, but all of them could easily be implemented in a day. All of these solutions, and I was assured by veteran techs, department heads, and PM's there was no alternative.
Tomorrow I'm planning on pitching to the customer implementing these. They have over 4,000 locations. How they don't utilize MDM is horror show I cannot even phantom.
Again, I'm 24, very inexperienced, and don't know 1/8th of what I should. My success is because I focus on learning from those around me. It doesn't matter what you do, your position title, or payroll status; always be very interested in what you can learn from those around you.
P.S. I'm on mobile so hopefully this formats correctly
Good luck!!!