New hire but this is so frustrating:

For real. Chipotle is 10x harder than I expected but I was a VERY direct and easy customer compared to the people who ask for a sour cream, corn, medium salsa, and another salsa on the side and then yell at you because prep didn’t cut fajita veggies.

Side rant: I’m also over grill telling people 20-30 minutes for the people who want fajita veggies and those people sitting down and waiting and the 30 minutes and grill tells them they still haven’t even been able to get people to cut the veggies. Customers get very very angry about wasting 1/2 hour waiting on veggies to come out and not actually receiving them. We had one threaten to call corporate on us until my GM explained and we’ve had 10-15 plus walk out due to us not having fajita veggies.

/r/Chipotle Thread Parent