3. TIL that C in CCleaner stand for crap

TIL that C in CCleaner stand for crap

Well 10GuyIsDrunk... I fear your particular view/attitude towards clients/users is a very common and rather unfortunate issue in tech support today:

arrogant tech support experts, who do not take the time to at least listen to the users, and automatically assume their users are unintelligent (because they don't have a talent for computers).

The same issue sometimes occurs in the field of car mechanics, and medicine.

Just because a user doesn't know how to repair the damage they caused to their system, does NOT always necessarily mean that are not fully aware of what caused it.

At the very least you should be open to listening to the users explain their issue and suspicions, as an initial starting point.

And in fact I've had a couple of incidents with users who know very little about computers who said something to the effect of:

"I think it was XYZ that caused it. Maybe we should do ABC to fix it, but I don't know how to do ABC, so that's why I brought it to you, so you can do ABC for me."

But of course, I knew better, and I said, "No no, actually I don't think that's the problem. I've got some other ideas I'd like to try first, before we do ABC."

And then a few hours later, low and behold... wouldn't you know it, I would have to sheepishly tell them:

"Umm... so ya... you turned out to be correct! The solution really was ABC! If I had done ABC right off the bat, your system would have been up and running hours ago! Anyways, I won't of course charge you for the hours I was trying to solve it the wrong way!"

Such incidents are of course rare... and yes, often the user is mistaken... but users are also highly intelligent people (even if they don't have talents with computers) and can have important insights into their issue.

FINALLY...

Very interestingly, I've noticed many users/clients PREFER to retain or hire less talented tech support experts, because those experts are more willing to LISTEN to their clients, and don't exude waves of arrogant God-like-above-them-vibes.

They know that their tech-expert is less talented, and will take a bit longer to solve some issues, but that is FAR more preferable to them than dealing with a more talented, but highly arrogant, abrasive tech-support-expert.

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