PRETTY MUCH EVERYONE.

Yes, caps were necessary there. You asked, so I will try to tell, despite being somewhat drunk at this point. This is a bad idea.

Let's set the scene. I work in a call centre. I work in a call centre for a very popular consumer electronics product. You will have heard of it. It's a household name. That's as specific as I'm willing to get.

It's not a bad job, honestly. I don't mind it at all. Most of my customers are happy and chill, but you get some angry ones now and again. It's par for the course. The company I take calls for has some fairly cruel policies sometimes - policies I have to defend on the call. Its not super fun.

So why do my co-workers anger me?

They deceive the customers. "Oh yes, your issue will be resolved today." BITCH NO. An issue like that takes at least 3-4 days to get resolved. Why tell the customer it's going to be today? When I get them on the phone I have to tell them the truth and they're usually very pissed off at that point. Who can blame them? They were lied to!

Or I get customers who were definitely told they'd get refunded for this or that. Turns out they won't be, and the last agent should've known that. So again I have to deliver the bad news.

Sometimes it's customers who get told their cases were escalated, and then it turns out their cases were never escalated at all.

Or most of the time, it's customers who come on the phone immediately demanding a supervisor or manager because the last people they dealt with were really rude to them. But then they get me. I can't transfer customers to supervisors or managers, so they're stuck with me. But it's lucky for them that they got me. Half of the time, I can fix their issue for them without needing a manager and they end up leaving happy. The other half, I arrange a callback within 48 hours.

I just hate my coworkers sometimes because they're really rude and antanonistic to the customers. I am nice to them, even if they're annoying or stupid. I try to help them. I don't just hang up on them because they get awkward to deal with, like my coworkers do. If my coworkers hang up on them, I end up dealing with them. It winds up being a 20 minute call because I don't hang up on them. It fucks up my stats. But I do it, because I want to help people. It's the only part of my job that satisfies me.

So I get fucked up stats and shit because I deal with the calls my coworkers hung up on, or fobbed off. But I'm actually trying to help people. So I dunno. I don't care. I just fancied a bit of a grumble.