Yes they are making money, but they've handled the whole thing extremely poorly and are killing any chance of them being successful in the future. Many people are frustrated with the game and have since stopped playing. The only reason I started playing in the first place was because all my friends were, now that they stopped playing I don't bother either, it's much less enjoyable going out by yourself than it is with friends.

They were handed potentially one of largest launches in mobile gaming history on a silver platter, and they've shit it away. At this point they've most likely doomed thier company in the future, most people will now recognize them and not even bother getting tangled up in thier shitty practices. I also doubt very many companies will even risk selling thier character rights to them in the future seeing how poorly they've handeled this one.

At this point they are just blatantly being stubborn, they refuse to admit they have bitten more than they are capable of chewing, they refuse to allow larger tech companies to step in and help (even when they've freaking offered) and they refuse to have any sort of line of communication with thier active players.

At this point thier best bet would be to sell it off to a larger division that wouldn't have any problems handling these issues within a week. But they won't, their determined to set fire to the ship and go down along with it.