I've experienced a fan failure, a failed Australian repair job to fix it, a further repair job in Singapore to fix that, and now a broken trackpad all within six months.

The advice I got after the failed repair was that it constituted a major failure (as the issue wasn't able to be easily fixed and a critical component). Razer was adamant it was to be interpreted a minor issue because it's an easily repairable part (?). After the trackpad issue, and even stronger legal advice this cumulatively counted as a major failure, it still took nearly three weeks to get them to accept a refund.

Yes, they accept they are beholden the ACL... But their interpretation of when something is minor or major is extremely conservative and hard to argue against. They also seem to sometimes forget that ACL trumps their own policies (like refunds requiring all original packaging or being docked some portion of the refund as opposed to no such requirement under Australian law).

My advice? Do not get direct from their store or be prepared to waste a lot of time dealing with legal assistance helplines and the ACCC to make them honour ACL in a consumer centric manner.