Part of making money is also keeping your customers happy so that they continue to pay you money.

For the people that don't buy the DLC's, you're partially right. Part of this is their problem, and they shouldn't complain about certain aspects of the game if they're too cheap or are unwilling to pay for the additional content. With that said, you can continue to play WoW Vanilla at level 60 without losing access to original content.

If these people never buy a DLC then so be it. They paid you $60.00 for the game already, and they shouldn't have content actively taken from their $60.00 purchase to try and squeeze them into another $20.00.

There's of course the cost to run servers that WoW covers in monthly fees, and DLC's have essentially replaced those monthly fees, so I can see a valid argument for why you need people to pay more. But at the end of the day, the number of players who wouldn't buy an expansion if they saw value in it - real value, not because they're forced out of content - has to be incredibly small, and the server infrastructure to support them would be insignificant in comparison to the larger community.

Also don't forget that a lot of people just got this $60.00 game 35 days ago. They bought a brand new game and are already being squeezed. That's pretty crappy, imo.

You don't have to resort to these artificial bottlenecks if your game is good enough. If you make a good game that those new players enjoy, then they'll pay the $20.00 to play more content.

Unlike those people though, I'm a DLC purchaser. I bought the game and the season pass immediately in November. I was willing to commit right then and there to two DLCs. So it really sucks that I - the paying before I was forced to guy - has to also had his content limited by running the same freaking DLC daily and weekly heroics just so the other's that don't pay will come around.

If you're happy about the current circumstances, then good for you. I, and a whole bunch of other paying customers, are not. The current model they're employing actually sucks for both payers and non-payers. Both have become limited, and that's what the glaring issue is. It's not the "they're a big evil corporation" crap that you're trying to sell.

EVERYONE is being hurt by the current system.

Bungie is doing what all businesses do, but in my opinion, they're currently doing it poorly.