They can't go to a place that doesn't exist. Christianity comes from Judaism, and Judaism never taught eternal torture or punishment. The word "Hell" does not appear anywhere in the Old Testament - it's not Aramaic. It's an invention of later Christians due to the influence of Greek philosophy (Plato). The first known appearance of the word "Hell" is in the year 725, and it's origin is Old English, proving it is a Christian fabrication. The whole notion of an "all-loving" being - one that loves you more than you can understand, so we are told - torturing anything for eternity, is antithetical to the term "all-loving."