Final update on my RVMSE. I know some people have taken issue with my restrained negativity on Razer, but I would like to point out that the sole purpose of my account is to "expose" Razer. Controlled negativity based in reality with facts and evidence is much more meaningful - blind hatred is just as bad as blind fanboyism. That said, this update will certainly be on the more negative side.
You can read the first two posts for more context, but the summary is that Razer sent me two replacements because the first two had issues. I received the third unit on Mar 24. While it was fine out of the box, it developed scroll wheel issues just after a week of use. Two videos here - watch with sound on. The first issue is that the scroll click doesn't hold down properly - it spams itself instead. The second issue is that it developed a lot of looseness/wobble/rattle after just a week - it had zero rattle out of the box.
I contacted them on Apr 3 to ask for a refund, as I have grown very tired of their slow replacement process. I also point out that in a past experience last year, I bought a keyboard from them that had issues - I contacted them the day it arrived, they had me troubleshoot for 20+ days, I gave up and asked for a refund, and they approved it despite being after their 14 day return window. You would think that the same idea should apply here, but they didn't agree. Since I received the first unit on Feb 15, Apr 3 was long past their 14 day return policy so they cite this and reject my request for a refund. Before rejecting my refund, they also tried to get me to troubleshoot several times despite troubleshooting a loose button is impossible. I had to ask them for a refund 3 times before they finally rejected it on Apr 5. This is obviously unreasonable since I have been in contact with support since Feb 15, the same day I received the first unit. My request for a refund came so late because of how slow their replacement process was.
After they rejected my refund request, I opened a dispute with PayPal on Apr 6. I showed PayPal all of my well-documented evidence, and how Razer would not take a return. PayPal let me know that any seller must accept returns within 180 days, so Razer's 14 day policy has no weight at all. PayPal asks Razer for a return address, but they drag their feet as hard as possible and try to quote their worthless policy. Thankfully, PayPal didn't care.
While dragging their feet, Razer support still exchanges emails with me and I still try to work with them to return the mouse for a refund. Razer support "approves" my RMA, but to proceed they tried to ask me to close the PayPal dispute from my end three times, which is extremely dishonest. FYI, you can't reopen a PayPal dispute if you close it and doing so would basically mean giving up all of your protections from PayPal. Never close a dispute before getting your money back. Razer was basically trying to undermine PayPal and go behind their backs to resolve it their own way under their own set of rules. If I closed the case and Razer backs out of the RMA for whatever reason, I would be completely defenseless with PayPal. I would basically have to do a credit card chargeback and ruin my relationship with PayPal. I let PayPal support know about this, and they also confirmed what I said and they instructed me to absolutely not close the case. One of the PayPal reps straight up told me to ignore Razer and to send their emails straight to spam. Another one said that they would report Razer to their fraud department for this and investigate them. If Razer receives enough infractions, PayPal would ban them.
After some more feet dragging from Razer, PayPal understood that Razer was just not acting in good faith and they closed the case in my favor. PayPal let me know that I will be getting a full refund and that I can keep/toss the mouse.