Surprisingly, retail pharmacy staff also has to deal with corporate decisions which may also delay medications extensively. It is all about the money, but the staff actually cares for most patients that want to fill their medications at their locations. Some drive thru pharmacies have a single lane while some have double, but ultimately there is only one staff member handling all incoming prescriptions. That particular staff member has to manage the pile up of cars during busy "rush" hours. Sometimes he may see a regular prescription that no insurance should have problems with, so with a reasonable promise time the patient is released. In between the very brief time period between cars, he types up the prescription. Red flags start popping up, he checks the insurance rejection. Then he checks the medication str, qty, day supply... everything appears correct. He then checks the profile of the patient. Looks like the patient picked this medication not too long ago, but instead of letting this problem side into another technician who will have no idea what the problem is, he decides to let the next driver wait a minute or two. It appears the doctor has increased the frequency of the medication and told the patient to take the proper amount. Too bad the doctor was also too busy to notify the patient's insurance plan. Now he has to call the insurance to get an override to cover the medication, but the next driver looks a bit pissed. The technician quickly apologizes the the wait, then serves the next driver. In the meantime he is wondering how this job was any different than working at a fast food resturant. With a surprised reaction the previous driver drives up to his window. Has it been 30 minutes yet? Did he lose track of time? With the corporate required customer service smile, he quickly calls the patient's insurance. Then with the override in place, he rushes back to fill the medication. It isn't his job to fill, but he chose to. He glances around the stack of prescriptions yet to be filled. He finds it only to discover the filling machine is jamed... again... Then the addict comes in wanting to purchase syringes and use the restroom. Fortunately the preferred syringe size is empty. He tells the addict the bad news. The addict flips out and start cussing in front of the children. With his heart now pacing, he calls for a manager. Oh crap... the drive thru patient is still there, but by the time he gets the prescription the driver peels out of the drive thru. Thinking that the worst is over, the next driver comes up. She looks mad. "You should tell him to move and go around!" With a understanding nod, he grabs her prescription. You quickly discover that she has the same problem you had with the previous driver.