Canadian companies are no different then the rest of the world. Profit is #1. Customers are about #4.

I worked for Telus for 10 years. It's only about profit. Customers are no where near as important as profit. What makes it worse is that when employees give up, and stop caring when they see their bosses stop caring.

That's when you get the people who are great at pretending to care, but are willing to say anything just as long as you leave. Exactly like the manager who told her to come back the next day. There was no planning ahead, the manager left no note saying they would be back. No email left to explain. Nothing.

If you are a customer, and we have wronged you, my number one goal was to get you to leave as quickly as possible by promising as little as possible. In may not have solved the problem, but as long as you leave, your problem is no longer mine. I really hated to feel this way when I worked, but I was not given the proper tools to fix many issues. I was basically trained to talk you into thinking the problem you are having isn't a big deal.

The manager working at midnight knew she wouldn't be working when they returned, so why would she care about their issue? She forgot about them 5 minutes after they walked out the door.