All they did was take his infoe and put into a system where when he needs help they can refer back to the call log. It doesn't matter that they actually helped. Also if he hurts himself or others the VA says they talked to him and referred him.
The VA doesn't actually do anything for mental health. They contract it all out. I called fo behavioral health treatment (anxiety) and I was eligible for a program since the VA was booked 30 days out.
The third party program had a 8 year old address so I didn't get their mail. My home address is updated with the VA and was confirmed in my original call to the VA. They neglected to inform their contractor I didn't live there anymore.
3 weeks pass and I get a call from the contractor and start the process to find help in the form of mindful counciling therapy. The VA won't cover LCPs licensed clinical physicians because of how my VA benefits are Medicare based, or something, so I can't see someone qualified to help me.
I found three therapists I liked but the contractor nixed them all due to the law. They said they would "keep looking for me" but I have heard back from them in over two months.
While all this was going on, I had an appointment with the VA 30+ days out. It would be cancelled when the contractor established a new one. That never happened so my appointment was never auto-cancelled. I had forgotten about it until I received an automated voicemail. I called back to cancel and received a machine and said id like to cancel, I'm having difficulty with the contractor finding a provider.
The next day I answer a call from someone very upset I missed my appointment. They said in such an infuriating tone, "Are you still seeking treatment through the VA for your behavioral needs?"
Yes, yes I am! Your contractor has failed to deliver and somehow ifs no one's fault, everyone's hands are tied if seems!
I gave up seeking treatment for my anxiety. I am lucky that I don't have constantly crippling PTSD, but damn. I want to talk to someone about how I hate crowded spaces, not having a clear route to exit a building, or phantom pains of missing my weapon on me.