SUMMARY of SKILLS Motivated administrative support specialist looking to contribute practical and academic background toward supporting my health-system in delivering quality, cost-effective services. Administrative Support, PROFESSIONAL EXPERIENCE Portland VA, Pathology & Laboratory Medicine Service April 2014 - Present Duties: • Produce monthly reports from highly technical and confidential data for presentation to Executive leaders. • Created multiple departmental policies and procedures including those for on-boarding staff, record archiving, inventory management, and customer service. • Created and implemented department-wide training that increased telephone customer service from 67% to 99%, and presented findings to executives and leaders. • Resident Coordinator for PLMS conducting new employee orientation, coordinating EHR training, and ensuring all appropriate logical and physical access is granted and up to date. • Conduct new employee orientation for over 20 student trainees and agency employees annually. • Talent Management System (TMS) administrator – managing the on-going continuing education requirements for department of 100+ staff • Personnel record maintenance according to The Joint Commission and College of American Pathologist accreditation requirements for all departmental staff. • Collateral Duties (10%) - Special Emphasis Program Manager – Presented and coordinated Pride event with a staff engagement and attendance increase of 300% over the prior year. Quality & Performance Special Project Portland, VA Home-Based-Primary Care October 2014 – December 2014 Duties: • Implemented and trained staff on geo-spatial mapping using ArcGIS to increase the number of patients seen by 6% without reducing patient-care time of home health RNs. • Developed and presented local training as part of national pilot program for Veteran Support Service Center (VSSC) Club President Concordia University’s Health Care Administration Club September 2013 - December 2014 Duties: • Established a track record for community service and student engagement through financial planning, communication, and organization skills. • Planned, coordinated, and moderated event: Leadership for Health Care in Oregon. • Technology leader for Respite Day for special needs children ages 3-14. • Delegated responsibilities to five elected officers