Inspired Sales. It's a technique that exists to help you build rapport with a customer. Introduce yourself, listen to what they have to say, give them your recommendations, dig for pain if possible, and close the sale after you cover all tracks. Sometimes sounding very sophisticated can play to your advantage, just don't go too far over their heads and turn it into a pissing match. These high schoolers we are hiring (in my store, anyways) are very charismatic people who are with the new age of technology. We are moving away from technologically advanced workers who fix computers and do all this tough mumbojumbo and we're gearing towards very organized good looking and well spoken individuals who can follow directions to a T and are reliable because they can be molded easily and at last minute notice to accomplish almost anything. Deal of the day is a La-z-boy? Watch this, i'm going to motivate my team of new associates and they're going to sell all 5 that we currently have on hand in their 5 hour shifts. I use this as an example because it happened today. You just have to be willing to accept change and be quick on your feet in this industry because new technology is being introduced every day and our methods are advancing just as our products are. We can't get stuck in our ways.. please though PM or reply to this anytime i am always here to give advice or help. If you're at work and have a problem PM me and I will help you. I have a groupme with 35 people in it from different parts of the country and we all help eachother i'm sure we could fit another person in :) sorry to be an asshole but i saw a post and some comments earlier that really lit a fire under my ass. It is february and the time where we need to have the most optimism and energy however everyone is moping around. It's time to change. If we bring this company back onto it's feet we will be rewarded heavily. Ron won't be around long and we won't be a public traded corporation for long, so shareholders will not determine our moves in the near future. It all depends on how we adapt though. The cream of the crop will live on, anything below the line is going to get cut out and drained. Bad stores will be closed or downsized into commercial/b2b/cpc only. It's time we take control of it ourselves, though. All these layoffs opened a lot of doors for us if we want promotions now is the time to step up.