My current ones involve my tech bench and not having time to take care of the services the customers paid for. I make very little, the one solace I have left is still making my coworkers happy and giving the customer what they paid for.

I've already been irritated with corporate cheaping out on our network by cutting off Microsoft updates. We had a customer incident due to a laptop that could have been fixed with a windows update, but we couldn't do that on our tech bench. The customer was rightly upset, because they paid us $99 dollars to pretty much enter their username into a super easy windows setup process. I don't think they wanted recovery media or data transfer. They weren't computer savvy, which is why they paid us.

I tried to get some managerial attention while I was on the phone with this customer, but every manager was following the district manager around that day, because it was district manager visit day, so, I'm trying to call their attention without upsetting the DM, meanwhile the customer is on the phone with me getting upset. In retrospect, I should have just bitten the bullet and said, "Hey, a customer is upset on the phone, I need one of you."

Long story short, I took ownership of the situation because there was no other tech, nor a manager to help me. I'm a part timer, but I figured this was my job since nobody else claimed it, so I took the customer's information down so I could do a more extensive take on the situation. I camped out behind my tech bench then, calling the store nearest the customer (We are far away for them, but they were in the area at the time, and so got the services with us.) Anyway, I took the time to call the other store, develop a rapport with their lead tech, and talk to her about the situation. Apparently, she had the ability to do Microsoft updates with premier setup, and had been with the company for years. She had never heard of the blocks, and was dismayed at what my store had to deal with. She wondered what the customer was paying us for if we hadn't done data transfer, recovery, and couldn't do windows updates. I ended up apologizing to her too and telling her how irritated I was with the situation. Anyway, I figured out that, although it wasn't convenient, the customer could go to her store (which was closer) and get the necessary updates. This customer was rather remote, and large windows updates weren't convenient, as far as I could tell. I hope we got the customer taken care of. I didn't hear anything about it since then, but it really ticked me off, especially watching my managers shadow the DM who was talking about how things should be displayed on the shelves, or what didn't appear neat, while I had a customer on the phone with a problem.

Lately, my issues have been similar. We have a messy tech bench (the area in which we actually work and make sure customers get results) while people in different departments just dump junk on my counter area, and I get bugged about how nasty it looks due to someone dumping stuff before I even arrived for my shift. Granted, I want a clean landing area for incoming pcs, but it irritates me when people say it's a mess and looks bad for the customers, when I have to move superfluous things out of the way like screen repair signs, liquid armor signs, pc sell sheets, goal cards that get littered on the counter, etc.,. It gets littered with all this showy nonsense, and then we tidy up rather than do the services people pay us for. I don't like the guise of professionalism over actual professionalism.