IMO, the people they have now are tough but fair. Being scammed is a one time inventory replacement, being unvac'd requires almost irrefutable evidence on your side, and so on. I do wish they had a larger staff and were available via anything other than "type it in this box and we'll let ya know." Could they make their vision for the games future more public? I'd like it if they did. But I'm not outraged that they don't.

They are changing the game for the better though. They do listen to legitimate problems from the community. But we expect solutions now when we don't even know what the hell the problems actually is. An update causes a game breaking problem in Australia - so it exposed a big problem with those servers. They have to discover it, then understand it, find a way to fix, and implement. They're not just beebopping around the office all day.

If you show them how to reproduce it on a different computer and/or use console commands to illustrate your point, they've stepped in. That is reasonable. An individual computer may experience a bug but without knowing how to replicate it or clear knowledge of what's going on, what do you expect them to do? You go to the doctor and tell them your arm hurts. They get to ask you follow up questions to make a differential. "Ah you fell while riding a bike? ... Ah yeah looks like your humerus may be broken mid shaft. You having problems feeling or moving your pinky? ... Thought so. Your ulnar nerve is damaged. How will you ever drink your tea now that you can't go pinky up?"

For any long standing gripe, there is a reason that it hasn't been fixed yet - the public just isn't made aware of it. Shit - didn't someone post a highly (? Idk) upvoted to-do list for the cs go dev team and it was like 85% opinion? As much as people hate on them, the devs know what they're doing.

This won't get seen this late in the thread - My college football team got railed today so I needed to vent at things that mildly annoy me.