Freshman year of college. One night (around 8pm) me and some friends drive down to a cookie bakery that just opened near campus and order about 24 cookies (3 for each person). When we finally go back to our dorm, we realized that we only had 15 cookies. And it wasn't like they miscounted either, they had left out ALL of the snickerdoodles, ALL of the choco-chip, etc. Entire flavors we had ordered were missing. So we called the store and they told us that despite the fact that they did deliveries, we would have to drive BACK TO THE STORE to get the cookies. So we get to the store and the line is out of the door, but people let us through when they hear our story. When we get up front, one lady is angrily demanding a refund because she had placed an order 3hrs previously, and the order not only wasn't ready, but wasn't recorded either. Then while we were waiting for our other cookies to come out, the table/counter behind us, where 2 kids were playing, collapsed. Like, and entire leg just came off (fortunately no one was hurt, but we helped fix it when no employees gave a fuck). Later that night we heard that the cops were eventually called to that store because there was an influx of customers demanding refunds and the manager had locked herself in the bathroom and refused to come out.