Exactly; there is this misconception that ‘threatening to involve legal’ is somehow going to solve a problem when really it’s a cathartic exercise equivalent to asking for someone’s manager.

People who don’t generally interact within the legal domain have a convoluted perception of what we in legal actually do.

The moment any notion of legal is mentioned you become a liability and we need to restrict communication with them as much as possible going forward. There will be no exceptions for anything; any resolution (or non-resolution) is going to be within the framework of our established EULA and your account will have a flag put on it that only legal has the permission-set to apply.