I just want to clear up a couple things about ransomware. It is typically not a targeted attack. Bad people can buy software from evilmicrosoft which will try to install itself in computers and encrypt everything it can find. The contents of the data is secondary to the fact that they can stop it from being used for core business purposes.

I hope you trust these criminals with your information as much as LifeLabs does...

Ransomware typically has better customer service than pretty much every legitimate business, because their entire cashflow crumbles if they're not reliable in fulfilling their end of the ransom.

get the information back

is not really accurate. Ransomware doesn't usually exfiltrate data, it renders it inaccessible and then gives a key with which to unlock it. The article throws in a 2013 incident where they literally just lost a harddrive, but that is meant to establish LifeLabs as negligent rather than characterize the data in the same "in someone else's hands" way.