Posting this here for the lazy, and people who will inevitably ask for the story.
I bought an Asus gaming laptop in February of 2014. The employee asked if I wanted to buy the warranty, and said it covers ANYTHING except submersion in fluids. I said sure, why not. Fast forward to a few weeks ago. I'm at my house playing a game and I get a call from my father in law saying that my wife has been in an accident. He got a call from the police, and all that could tell him was that she was on her way to the local hospital. I grab my computer and run out the door. I realize I left my keys inside. Set my computer on my car, run back inside to get my keys, and jump in my car. I live next to the loop, so I turn on to it. A few seconds later I see something fly off the back of my car. FUCK. Pull over, grab it off the side of the road (it's destroyed of course) and get to the hospital. Luckily she only has a broken leg. Next day I go to best buy and tell the customer service person what happened. She sends me to geek squad where they tell me it's not covered. Talk to manager, he refuses. Also refuses to put me into contact with the district manager. He says that since I have no way to prove what the employee told me about the warranty I'm shit out of luck. Call a few stores and ask the computer employees if it would be covered. A couple say yes, get transferred to the manager, he denies they said that and that they are telling him the didn't say that. Fucking wow. Call corporate, they say the same. I give them the employee's ID number from the receipt, and they refuse to look it up so we can ask them what they said the warranty covers. She refuses to give me the district managers contact info. I ask to speak to her manager, and after 30 minutes on hold I hung up because I had to pick up my daughter. Tried again later and had an hour wait time both times. I've filed a complaint with the BBB with no response. At this point I'm trying to get ahold of higher level emails. I spend $1,500-$2,000 a year at best buy and never buy large purchases off Amazon because I want to be able to walk in and get my problem solved. Since that now has no benefit, fuck it. I'll just put my Amazon prime to work. A lot of people start talking shit every time I post this saying its a warranty and they don't claim it covers accidental damage, so here is an image from their site about the warranty: http://i.imgur.com/KXrUXZ3.jpg
