I'd love it if my landlord was that pro-active. We've asked for maintenance exactly three times - the first was when the light fitting in the bathroom fell out of the ceiling. It took a week or shitting in the dark before a tradey came out... even then the agent was convinced we'd somehow broken it and was trying to make us pay.

The second time we asked to have someone come out and clean up the huge palm tree in the front yard, it keeps dropping fronds on the sidewalk/front garden/our car and hasn't been seen to in probably 10 years. The owner threatened to pull out the front fence, garden and lawn and concrete the area. We paid for a tree lopper to come out and do the work.

The third time was when we asked for someone to come clean the gutters down the side of the house since they were full and every time it rained they overflowed and flooded the yard - they're two stories up and there's no way for me to get up there and do it myself. We were told that cleaning gutters was the tenants responsibility... they've still got grass growing in them. I clean the gutters I can reach every six months.

These days we just pay to have someone come and fix the maintenance issues and don't bother going through the agent or speaking with the owner. It's a mystery to me... why would you spend so much on a house only to let is fall into disrepair? You can even claim the money you spend fixing it as a deduction at tax time...