Recently doing uber eats. I'd say he's right. I delivered a salad nearly 15 miles away from the restaurant. The payout was slightly over 7$. And that was after the 1$ dollar tip. If customers showed their appreciation more. They might get shafted less. I know drivers who will accept an eats pick up. Ignore it for 1-2 hours. Then get the order and deliver it. You get more for time than miles for delivery orders. And it's the main reason i dont use it anymore. I've never once gotten an order when it was supposed to arrive.

Tl:dr. The more uber keeps shafting drivers. The more drivers will end up shafting the customer. It goes full circle. Everyone has to eat. And those who are desperate enough won't care if your food is ice cold or even gets to you at all.