Let's break it down then.

My comment:

You think they are going to have their marketing and public relations team working on a Christmas holiday? They likely had a skeleton crew on just to support the service.

Your response:

You CALL THEM IN. You say "Hey, we have a red alert shit is on fire situation. Sorry that you are with your family, but we need you to come in."

Let's go, piece by piece:

You CALL THEM IN.

Call who in? My comment never said or implied that no one should be called in. I was merely stating they probably had on a skeleton crew, and it is highly unlikely marketing and PR people were on the clock. Are you suggesting that the service team call the marketing team to deal with the crisis?

You say "Hey, we have a red alert shit is on fire situation. Sorry that you are with your family, but we need you to come in."

I didn't say or imply that this wasn't the case. My saying they probably had a skeleton crew on doesn't mean that said skeleton crew shouldn't utilize proper channels in the event of a crisis, which would include what happened.

Furthermore, here you're implying they didn't call anyone in, which is an absolutely absurd presumption on your part. So don't get pissy with me for misrepresenting your opinion when you go implying something as absolutely asinine as that.

Here are some more comments you made:

Pick up the phone and call someone. The concept that 'people weren't there' is a valid excuse is mind boggling to me.

I didn't make an excuse, nor did I say they shouldn't pick up the phone and call someone. All I said was that they probably had a skeleton crew on to support the service.

Again, you're implying that they didn't call anyone. It's still absurd. Maybe the reason it took "too long" to get fixed was because people had to disengage from their families and actually make the commute to the office?

Yes, your excuse was "They weren't there"

No, again, it was not. It never was. I just said they had a skeleton crew on and the marketing team probably wasn't available.

My response was "Make them be there, make their bosses be there, make their bosses' bosses be there.

Your response wasn't that before, but it is now.

Call people in, this was a big issue and they ignored it.

They shut down the service and dealt with the problem. That is the polar opposite of "ignoring it."

So there are some examples of you responding to things I didn't say, plus some additional tidbits to show you how wrong you are. I'm not telling you what your opinion is--I'm responding to the completely backwards implications you are making. You're actually saying that they didn't do anything to fix the problem, and you're also saying that not a single person who wasn't on the clock during the crisis was not notified. Both of those things logically make zero sense and do not hold up to scrutiny.